We want you to love your Adaline products. If something isn't right, we're happy to help.
Returns
You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, and in the same condition you received them.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we'll arrange a replacement or refund at no cost to you.
Exchanges
Need a different color? Contact us and we'll help you exchange your item, subject to availability.